How First Grand Operates

From first conversation to your first booked stay, this is how we turn your property into a First Grand Stays residence and a serious income-producing asset in Mauritius.

Built for owners who want institutional-level property operations in Mauritius without institutional bureaucracy.

Who This Operating Model Is For

First Grand is designed for owners who treat their property as an asset, not a side project.

Serious Individual Owners

Mauritius or overseas owners with high-value apartments or homes who want yield, transparency, and zero operational headaches.

Developers & Investors

Projects that require a consistent hospitality standard and a scalable property management partner from day one.

Performance-Focused Landlords

Owners moving away from ad-hoc agents and looking for a disciplined, data-led operator for Mauritian short-term rentals.

Your First Grand Journey

A clear, repeatable operating playbook – from first call to live bookings – built specifically for Mauritius property management.

01

Discovery & Fit

We don’t take every property. Only the ones we can win with.

We start with a structured discovery call to understand your property, your goals, and current performance. We look at location, condition, guest profile, and realistic yield bands for your segment of the Mauritius market. If we don’t believe we can outperform your current setup, we tell you directly.

Owner benefit: You know within one conversation if First Grand is the right operator, instead of wasting months in a bad fit.

02

Property Deep Dive & Numbers

We underwrite the stay experience and the yield, not just the square metres.

We audit your unit like an investor would: layout, design, finishes, furnishings, amenities, parking, access, and building services. Then we run it through our Mauritius data models to estimate ADR, occupancy, and likely yield range based on comparable performance – not guesswork.

Owner benefit: You see an honest performance range before you sign, and we align expectations up front.

03

Brand Creation – Your First Grand Stay Residence

We don’t list “another apartment”. We launch a branded stay.

When we move forward, your property is admitted into the First Grand Stays portfolio. We assign it a unique, handpicked Sanskrit name that reflects the feel of the residence and sits within our First Grand naming framework. We then define its positioning – who it’s for, what it promises, and how it needs to present across photos, copy, and guest journey.

Owner benefit: Your property becomes a branded stay with identity and pricing power instead of disappearing in a sea of generic listings.

04

Operational Setup & Compliance

We build the machine behind the stay.

Behind the scenes, we set up your residence in our operating stack: cleaning and turnover schedules, maintenance routines and vendor assignments, keyless entry or access protocols, house rules, safety checks, and compliance documentation. We create checklists and SLAs so each stay can run the same way, regardless of which guest or which day of the week it is.

Owner benefit: You know the property is being run on rails, not on WhatsApp chaos.

05

Launch – Going Live Across Platforms

Professionally produced, priced, and positioned from day one.

We commission professional photography and build optimised listings across major booking platforms and our direct channels. Titles, descriptions, amenities, and policies are written to reflect the First Grand standard and your specific residence. At launch, we start with controlled pricing to seed reviews and then scale nightly rates once performance stabilises.

Owner benefit: You don’t underprice out of fear or overprice out of ego. We control the ramp-up.

06

Live Operations & Guest Experience

24/7 guest care, zero owner involvement.

Once live, guests only interact with First Grand. We handle pre-arrival messaging and screening, check-in guidance and concierge questions, in-stay issue resolution and service coordination, and post-stay reviews and reputation management. All guest feedback and issues feed back into the property’s profile so we know exactly where to refine.

Owner benefit: Your phone never rings for a broken lightbulb or a late check-in – yet your reviews improve.

07

Reporting, Optimisation & Yield Management

We show you the numbers, not just the excuses.

You receive clear reporting on nights sold, ADR, occupancy, net yield, and guest review trends. We adjust pricing, minimum stays, and availability rules based on Mauritius demand patterns, events, and seasonality. The focus is simple: protect your asset and keep the yield moving in the right direction.

Owner benefit: You get institutional-grade transparency without needing to think about it daily.

08

Strategic Reviews & Scale

From one residence to a portfolio, if that’s your path.

At agreed intervals, we step back and assess performance: is your property outperforming market benchmarks? Is there scope to reinvest in upgrades or furnishings for higher ADR? Are there more units you want us to operate? We summarise the data and outline options so you can treat your Mauritius property like a real asset class.

Owner benefit: You’re not guessing what to do next – you get a clear view of how to grow or consolidate.

What Makes a First Grand Stay Residence

Not every property becomes a First Grand Stay residence. Those that do follow a clear brand playbook.

Branded Residence Framework

Each residence receives a unique Sanskrit-inspired name that aligns with our First Grand Stays brand architecture. It signals calm, intention, and a curated stay – not “Apartment #4B”. We curate an inventory list to style your residence according to our playbook.

Consistent Hospitality Standards

From bedding and amenities to check-in flow and in-stay support, every residence operates under a unified standard designed to support reviews, repeat bookings, and premium ADR.

Market-Positioned Identity

We define the guest profile, pricing band, and narrative for each unit, so it earns its place in the Mauritius short-term rental market instead of just being “available”.

The Systems Behind the Care

First Grand is more than a property management company. It’s a system for running short-term rental operations in Mauritius with discipline, hospitality, and data.

Revenue Management

Dynamic pricing, demand tracking, and competitor benchmarking across the Mauritius market to protect and enhance yield over time.

Operations & Maintenance

Structured cleaning schedules, preventative maintenance, vetted vendors, and documented SLAs so the asset is always guest-ready.

Guest Experience & Reputation

End-to-end guest communication, issue resolution, and reviews management to build a durable reputation for your residence and the First Grand brand.

Owner Reporting

Clear performance reports – nights, ADR, occupancy, yield – so you can see exactly how your Mauritius property is working for you.

What You Do vs What We Do

You stay the owner. We become the operator. Here’s how that actually looks in practice.

You

  • Choose your level of involvement and communication frequency.
  • Review performance reports and payout summaries.
  • Approve any major CAPEX or strategic changes.
  • Decide if and when to scale your portfolio.

First Grand

  • Handle all guest communication, screening, and support.
  • Oversee pricing, distribution, and yield management.
  • Manage cleaners, maintenance, and on-the-ground teams.
  • Protect your reputation and asset through consistent standards.
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Contact Us

Email

info@firstgrandgroup.com

Phone

+230 5259 1644

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